Billenzo.ai
Privacy Policy
Effective from 4 October 2026 · Last updated 4 October 2026
The short version
- We collect only what a shop needs to take orders, print bills and see its reports.
- We never sell data. There are no ads in Billenzo.
- Your voice is turned into text on your phone. We do not store recordings.
- Each shop's data is locked to that shop. Other shops cannot see it.
- You can ask us to delete your account and data at any time.
1. Who we are
Billenzo.ai ("Billenzo", "we", "us") makes a billing app for restaurants, cafes and shops in India. The app takes orders, prints KOTs and bills, keeps a customer book and shows reports.
This policy explains what data the Billenzo app, the Billenzo website and Billenzo review pages collect, why, and what you can do about it. It is written to follow India's Digital Personal Data Protection Act, 2023 and the rules of the Google Play Store and Apple App Store.
2. Who this policy covers
- Shop owners and staff who use the Billenzo app.
- A shop's customers, whose name or phone number a shop may save in its customer book.
- People who visit a Billenzo review page (for example from a QR code at a shop).
If you are a shop's customer: the shop decides what it saves about you, and it is responsible for that. Billenzo stores it for the shop and follows the shop's instructions. To see, correct or remove your details, ask the shop first. You can also write to us and we will help.
3. What we collect
Account details
Name, email address and login details of the shop owner and each staff member. Billenzo creates shop accounts; there is no public sign-up. Passwords are stored only in a scrambled (hashed) form that we cannot read.
Shop details
Shop name, address, phone number, GST number, UPI ID for the payment QR on the bill, bill design settings, menu items and prices, tables, tax settings and printer settings.
Orders, bills and payments
Every order, KOT, bill, discount, refund and how it was paid (cash, UPI, card, or credit owed). Billenzo records payments; it does not move money and never sees card or bank details.
Customer book
If a shop chooses to save them: a customer's name, phone number, birthday, visits and any amount they owe the shop (udhar).
Voice orders
When you speak an order, your phone's own speech service turns your voice into text. Only that text and your menu are sent to Billenzo to match the order. We do not record or store your voice.
Menu card photos
If you photograph a printed menu to fill in your items, the photo is sent to Billenzo to read the items and prices. The photo is used for that one task and is not kept.
Device details
The device name, type (Android or iPhone) and app version, so a shop can see which phones are signed in and remove one that is lost.
Crash reports
If the app crashes, a technical report of what went wrong is sent so we can fix it. We remove names, emails and other personal details from these reports before they leave the phone, and we do not take screenshots.
Review pages
If you use a shop's review page, we keep the answers you choose on that page to help write the review text. We do not post anything for you; you decide whether to post it.
4. What we do not collect
- We do not track your location.
- We do not read your contacts, your messages or your photo gallery.
- We do not store voice recordings.
- We do not show ads, and we do not use any advertising or tracking tools.
- We do not sell, rent or trade anyone's data.
5. Phone permissions
The app asks for a permission only when you first use the feature that needs it. You can say no, and the rest of the app keeps working.
| Permission | Why Billenzo asks for it |
|---|---|
| Microphone | To take an order by voice. Used only while you hold the voice button. |
| Camera | To photograph a printed menu card so your items fill themselves in. |
| Nearby devices / Bluetooth | To find and connect to your receipt printer. |
| Location (Android 11 and older only) | Older Android versions require this permission to search for Bluetooth printers. Billenzo never reads your location. |
| Wi-Fi and network | To send bills to a Wi-Fi printer and to sync orders with your other phones. |
6. Why we use your data
- To run the app: take orders, print KOTs and bills, sync tables between phones, show reports.
- To keep accounts safe: sign-in, the limit on signed-in devices, removing a lost phone.
- To read voice orders and menu photos, when you use those features.
- To manage your subscription and contact you about your account or important changes.
- To fix crashes and make the app faster and more reliable.
- To meet legal duties, such as keeping tax records or answering a lawful request from authorities.
We use your data only for these reasons, with your consent or because it is needed to provide the service you signed up for.
7. How we keep it safe
- All data travels over encrypted connections (HTTPS).
- Every shop's data is locked to that shop at the database level. Staff see only what the owner allows.
- Sign-in details on your phone are kept in the phone's secure storage.
- Only one phone can be signed in per staff login unless the owner allows more, and a lost phone can be signed out from another device.
- Inside Billenzo, only the people who need access to support you have it.
No system is perfectly safe. If a data breach affects you, we will tell you and the authorities as Indian law requires.
8. How long we keep it
- While your account is active, we keep your shop's data so the app works.
- Bills and tax records are kept as long as Indian tax law requires (GST records are usually kept for at least 6 years), even after an account closes.
- Crash reports are kept for up to 90 days.
- Voice text and menu photos are used for the task and not kept.
- Everything else is deleted within 30 days of an account being closed.
9. Your rights
You can ask us to:
- Tell you what data we hold about you.
- Correct data that is wrong or out of date.
- Delete your data (see the next section).
- Stop using your data for something you agreed to earlier.
- Name someone to act for you if you are unable to.
Write to support@billenzoai.com. We reply within 7 days and finish the request within 30 days. If you are not happy with our answer, you can complain to the Data Protection Board of India.
10. Delete your account
You can ask us to delete your account and data at any time. The steps, and what is deleted and kept, are on our Delete your account page.
11. Children
Billenzo is a tool for businesses and is meant for people aged 18 and over. We do not knowingly collect data from children. If you believe a child's data has been saved, write to us and we will delete it.
12. Changes to this policy
If we change this policy, we will update the date at the top of this page. If the change is important, we will also tell shop owners in the app or by email before it starts.
13. Contact and grievances
For any question or complaint about privacy, contact our grievance officer:
Billenzo.ai
Email: support@billenzoai.com
Phone: +91 6355 522 439